Delivery & Shipment

1. PROCESSING TIME

• Ready-made items: 1-3 business days
• Customized items: 3-7 business days (production time)
• Processing begins immediately after order confirmation

2. DELIVERY TIMEFRAMES

• Standard delivery: 3-7 business days after shipping
• Customized items: 7-21 business days (including production)
• Delivery timeframes are estimates and may vary due to external factors

3. SHIPPING METHODS

We offer:

• Standard Ground Shipping
• Express Shipping (where available)
• Shipping costs calculated at checkout

4. SHIPPING COSTS

• Based on item weight, size, and destination
  
• Final shipping cost displayed at checkout

5. ORDER TRACKING

• Tracking number provided via email when order ships
• Track your order status through your account or email updates

6. DELIVERY ISSUES

If your order is delayed:

• Contact us after expected delivery date + 3 business days
• We will investigate with the shipping carrier

If your package is marked delivered but not received:

• Check with neighbours or building management
• Contact us within 7 days of delivery date
• We are not responsible for packages stolen after delivery

Damaged packages:

• Inspect package upon delivery
• Report damage within 24 hours
• Provide photos of damage for replacement consideration

7. CUSTOMIZED ORDERS

• Cannot be cancelled once production begins
• Longer delivery times due to handcrafting process
• No expedited production available

8. ADDRESS CHANGES

• Notify us immediately if address is incorrect
• Address changes cannot be guaranteed after shipping
• Additional fees may apply for address corrections

9. UNDELIVERABLE PACKAGES

• Packages returned due to incorrect addresses: customer responsible for reshipping fees
• Packages refused by recipient: no refunds issued
• Unclaimed packages: no refunds or reshipments

10. WEATHER AND HOLIDAY DELAYS

Delivery times may be extended during:

• Severe weather conditions
• National holidays
• Peak shopping seasons

Important Notes:

• Business days exclude weekends and public holidays
• Timeframes start after payment processing is complete
• We are not liable for shipping carrier delays
• Contact us immediately with any delivery concerns